Privacy Policy

This Privacy Policy outlines how SPICYSHE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from spicyshe.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please take a moment to carefully read this Privacy Policy. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the "Last updated" date reflecting the change. We will also take any additional steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected personal information about you from various sources, as described below. The type of information we collect and how we use it depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, deliver the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The types of personal information we collect depend on how you engage with our Site and Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You Information you directly provide to us through our Services may include:

Basic contact details such as your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, and security questions.
Shopping information, including the items you view, add to your cart, or save to your wishlist.

Customer support information, including any information you choose to share when communicating with us, such as when sending a message through the Services.
Some features of our Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those specific features.

 

Information We Collect through Cookies

We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data can include details about how you access and use our Site and your account, such as device information, browser details, network connection information, your IP address, and other details about your engagement with the Services.

Information We Obtain from Third Parties

Additionally, we may obtain information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

Companies that assist in maintaining and supporting our Site and Services, like Shopify.
Our payment processors, who collect payment information (such as bank account, credit or debit card details, and billing address) to process your transactions and fulfill your orders, in order to carry out our contractual obligations with you.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we collaborate with, may automatically gather certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we gather from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties, nor are we accountable for the policies or practices of any third party. For more details, see the section below on Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We utilize your personal information to deliver the Services and fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, organizing shipping, facilitating returns and exchanges, and allowing you to post reviews.

Marketing and Advertising. We may use your personal data for marketing and promotional purposes, such as sending you promotional materials or advertisements for products and services. This could involve utilizing your personal information to better tailor our Services and the advertising you see on our Site and other websites.

Security and Fraud Prevention. Your personal information may be used to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to register an account and use our Services, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other login information with others. If you suspect your account has been compromised, please contact us immediately.

Communicating with You. We may use your personal information to provide customer support, improve our Services, and respond to inquiries. This is part of our legitimate interest in maintaining a productive and responsive relationship with you, to provide effective services, and to manage our ongoing business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. Cookies are employed to enhance and personalize your experience on the Site and our Services (including remembering your preferences), for analytics, and to gain a better understanding of how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third-party service providers to use Cookies to better tailor services, products, and advertisements on our Site and across other websites.

Most browsers automatically accept Cookies by default, but you can configure your browser settings to remove or reject Cookies. Please note that removing or blocking Cookies may adversely affect your user experience and prevent certain features or functionality of the Services from working properly or being accessible. Additionally, blocking Cookies may not completely stop how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such situations include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services and market to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will handle your information in accordance with their own privacy policies.
When you direct, request, or consent to the disclosure of certain information to third parties, such as when shipping products to you or using social media widgets or login integrations with your consent.
Within our corporate group or with affiliates, in our legitimate interest to run a successful business.
In connection with business transactions, such as mergers or bankruptcy, or to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category

Identifiers (basic contact details, order and account information)
Commercial information (order details, shopping information, customer support data)
Internet activity (Usage Data)

Categories of Recipients
Vendors and third parties performing services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support, data analytics)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Services may allow you to submit product reviews and other types of user-generated content. If you decide to share user-generated content in any public section of the Services, please be aware that this content will be visible to the public and accessible by anyone.

We cannot control who may access the information you choose to make available, and we cannot guarantee that those with access will respect your privacy or take steps to secure your information. We are not liable for the privacy or security of any information you make public, nor are we responsible for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you visit any sites not affiliated with or controlled by us, we recommend reviewing their privacy policies, security measures, and terms of service. We do not guarantee or take responsibility for the privacy or security practices of these external sites, nor for the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public platforms, including social media sites, may be visible to others, including users of the Services and those third-party platforms, without any restrictions on how it can be used by us or third parties. Our inclusion of these links does not, by itself, imply endorsement of the content on those platforms or their owners, except as disclosed on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with their personal information, you may contact us using the contact details provided below to request that the information be deleted.

Security and Retention of Your Information

While we strive to implement reasonable security measures to protect your information, please note that no security system is foolproof, and we cannot guarantee absolute security. Additionally, any information you send to us may not be secure while it is in transit. We advise against using unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on several factors, including whether we need the information to manage your account, provide the Services, comply with legal requirements, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, please note that these rights are not absolute and may apply only in certain situations. In some cases, we may refuse your request as allowed by law.

Right to Access / Know. You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.

Right to Delete. You may have the right to request that we delete the personal information we hold about you.

Right to Correct. You may have the right to ask us to correct any inaccurate personal information we maintain about you.

Right of Portability. In some cases, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain exceptions.

Right to Opt-out of Sale or Sharing or Targeted Advertising. You may have the right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for targeted advertising purposes, as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out preference signal activated, we will automatically interpret this as a request to opt out of the "sale" or "sharing" of your information for the device and browser you use to access the Site, depending on your location.

Right to Limit and/or Opt-out of the Use and Disclosure of Sensitive Personal Information. You may have the right to request that we limit or cease the use and/or disclosure of sensitive personal information to only what is necessary for the Services or goods reasonably expected by the average individual.

Restriction of Processing. You may have the right to ask us to stop or restrict the processing of your personal information.

Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.

Appeal. If we refuse to process your request, you may have the right to appeal our decision. You can appeal by responding directly to our denial.

Managing Communication Preferences. We may send you promotional emails, but you can opt-out of receiving these emails at any time by using the unsubscribe option in our emails. Even if you unsubscribe from promotional emails, we may still send you non-promotional emails, such as updates about your account or any orders you've placed.

You can exercise any of these rights by following the instructions provided on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect certain information to verify your identity, such as your email address or account information, before responding to your request. As permitted by law, you may designate an authorized agent to make requests on your behalf. If you do, we will require the agent to provide proof of your authorization and may ask you to verify your identity with us directly. We will respond to your request promptly, as required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Users

Please be aware that we may transfer, store, and process your personal information outside your home country, including the United States. Your information may also be processed by staff, third-party service providers, and partners in other countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant authorities in the UK, unless the transfer is to a country that provides an adequate level of protection for your data.