Refund & Return Policy

At SPICYSHE, delivering premium products and exceptional service is at the heart of what we do. In this section, we’ll outline our quality assurance commitment, followed by a comprehensive overview of our policies concerning cancellations, refunds, and returns. By familiarizing yourself with these guidelines, you can make your purchases at spicyshe.com with confidence, knowing that we prioritize your satisfaction. Should you have any questions or need further clarification, our friendly customer support team is always here to assist you.

 

SPICYSHE Guarantee

 

• Authorized Seller
  SPICYSHE is a trusted and certified retailer for numerous well-known sex doll brands, ensuring that all products sold are guaranteed to be 100% authentic.

   

• FDA & CE Certified
  Our materials have undergone thorough testing to meet international safety standards. These certifications affirm that our sex dolls are crafted from high-quality, safe materials, giving you peace of mind and an enjoyable experience.

   

• Pre-Shipping Photos
  Before shipment, you can review your doll’s photos to confirm every detail—such as face makeup, hairstyle, and body features—is exactly how you want it. This allows for any last-minute adjustments, ensuring you receive a doll that meets your expectations.

   

• 100% Customer Satisfaction
  With top-rated, five-star service, SPICYSHE stands out as the premier destination for purchasing high-quality sex dolls. As a leading retailer in the industry, we exclusively offer dolls made from platinum TPE or silicone materials that are completely non-toxic and of superior quality.

   

   

  Cancellations Policy

  Flexible Return Policies
  SPICYSHE is proud to offer one of the most accommodating return policies in the global sex doll industry. However, it’s essential to understand that once an order is placed—whether partially paid or fully paid—it is generally considered a final sale.

  Confirm Your Choices Before Paying
  We strongly encourage you to finalize your selection before completing your purchase. Once payment is made, you are fully committed to the order. Prior to placing an order, take the time to review the factory photos of the doll or a similar model. If you have any questions, our customer service team is here to assist you before you make a payment.

   

  Canceled orders in different statuses:

   

  ***1. Custom and Made-to-Order Dolls Only
  Order processing begins within the payment receipt. During this time, our customer service team will confirm your customized options via email or other communication channels. Please respond promptly—if we don’t hear back within 48 hours, we will proceed with production based on your selected options. 
  Once the details are confirmed, we will start to arrange production.  
  Once production begins, materials are ordered, work is allocated, and costs are incurred. 

   

  Refund Policy Based on Order Stage:

• Cancel Order before production:     100% refund
  
• Cancel Order Under production:       80% refund
  
• Cancel Order Production finished:    50%-70% refund

   

  
  ***2. Pre-Made in-stock Dolls
  Orders for pre-made dolls cannot be canceled once shipped. If you decide to cancel after shipment, additional fees will be deducted from your refund to cover shipping, labor, packaging, and storage costs. If the cancellation request is unsuccessful, the package must be accepted and returned to us for processing.

   

  Restocking Fees
  Restocking fees cover the significant costs associated with order cancellations. These include customer support time, manufacturer coordination, materials used, and the labor involved in preparing or repackaging products. By implementing these fees, we ensure that prices remain fair for all customers and that the costs of handling unsuccessful orders are minimized.

   

  Order Modifications
  If you need to adjust your order before it enters the processing stage, we’re happy to help. You will not incur any fees to add or change items at this point. However, once an order has been processed or production has begun, it is treated as a personalized, custom product. In this case, changes or cancellations will be subject to our Return & Exchange Policy.

   

  Returns Policy

   

  Inspect and Report Upon Receipt
  It’s essential to thoroughly examine your doll from head to toe immediately upon receiving it. If the product is damaged due to improper use, you will not qualify for any return or exchange services. To prevent potential issues, please handle the doll carefully and use it responsibly.

   

  If you are dissatisfied or encounter any problems, contact us within 24 hours of receipt. Be sure to include as much information as possible, including photographs and videos, and email these details to support@spicyshe.com. This helps us promptly address the issue.

  We value customer feedback and use it to improve both our products and processes, working closely with our manufacturers to prevent similar issues in the future.

   

  Damage and Warranty Coverage
  In the following situations, we will offer reshipment, remake, or a partial refund:

• Incorrect Dolls: If the doll you receive is clearly different from the factory pictures or website description, please provide an unboxing video that shows the entire doll, head, shipping label, and outer packaging. Once verified, we will work with our factory and shipping carrier to arrange a replacement.
• Damaged Dolls: If the package is severely damaged, file a claim with the shipping carrier immediately upon receipt. Depending on the extent of the damage, we will either arrange a replacement or provide repair kits for minor damage.
• Missing Packages: If tracking information indicates that your package has been delivered but you did not receive it, contact UPS or FedEx to file a claim as soon as possible. For most orders, we include an adult signature requirement to ensure secure delivery (some exceptions may apply).

   

  We also offer a Money Back Guarantee for all orders. For a detailed list of what is covered and what is not, please refer to our Money Back Guarantee page.

   

  ***Do Not Return the Package Without Prior Authorization
  Due to the nature of adult products, returns are generally not accepted. This ensures that all customers receive brand-new, unused items. If you believe you have a valid reason for a return, the product must be in new and unused condition. Upon receiving the returned item, we will conduct a thorough inspection.

  If it does not comply with our return policy, we will not issue a refund. In certain serious cases, we may report the incident to credit agencies.

   

  Important Notes Before Return:
  

• The product must be in original, unused condition.
  
• The shipping address on the package label is not valid for returns.
  
• For return instructions, please contact our support team before sending anything back.

   

   

  Refund Policy

  
  ***PLEASE DO NOT INITIATE PAYMENT CARD CLAIMS OR PAYPAL DISPUTES DIRECTLY

  As a reputable and professional merchant, we place great importance on customer satisfaction. We are committed to delivering reliable post-purchase support and ensuring a hassle-free shopping experience. Our aim is to build a long-term relationship with you and work together to address any concerns that may arise.

  If you’re considering opening a dispute, we ask that you first understand our dedication to providing the best shopping experience and resolving any issues. We sincerely encourage you to contact us directly rather than initiating a dispute. By doing so, we can address your concerns more efficiently and provide appropriate solutions to ensure your satisfaction.

  Filing a dispute often incurs additional costs and complications, such as delayed refunds or processing fees. Directly contacting us allows us to quickly resolve any problems, ensuring a smooth and satisfying shopping experience while avoiding unnecessary expenses and inconvenience.

   

  Refund Processing Timeline

  If we agree to cancel or issue a refund, it will be processed to the original payment method or the account used during purchase (such as your credit card, PayPal, or Klarna).

  Below are the typical refund processing times for different payment methods:

  Credit/Debit Cards: 6–10 business days
  Klarna: 7 business days
  PayPal: 7 business days

  
  If you have not received the refund after the standard processing timeframe outlined above, please contact us to obtain a refund reference number. Then, follow up with your credit or debit card issuer, or your bank, for more information. PLEASE DO NOT FILE A CHARGEBACK REQUEST DIRECTLY, as it may cause further delays in receiving your refund. The time required for the refund to appear in your account depends on your bank’s processing time.

  If you have any questions about this policy, please contact us at support@spicyshe.com