SPICYSHE Order Process & Timeline

Welcome to SPICYSHE your ultimate destination for premium love dolls! We have meticulously crafted this step-by-step guide to ensure your shopping experience is seamless, enjoyable, and stress-free. From selecting and customizing your ideal doll to receiving it at your doorstep, we are committed to providing the best service possible. Follow this guide for a smooth purchasing journey.

Step 1: Choose & Customize Your Doll

Browse our exquisite selection of love dolls and choose the one that best suits your preferences. Each doll can be customized with various options available on the product page. Default configurations are set for convenience, but they may not reflect the doll’s image, so please review your selections carefully.

✔ Customization Options: Adjust facial features, body type, skin tone, hair, eyes, and more.
✔ Double-Check Settings: Ensure all customizations are accurate before proceeding.
✔ Add to Cart: Once satisfied, click “Add to Cart” to proceed.

Step 2: Checkout & Secure Payment

After finalizing your selection, proceed to checkout:

✔ Enter Shipping & Contact Details: Use your real name and phone number to ensure smooth delivery.
✔ Select Payment Method: We accept various secure payment methods, including PayPal, credit/debit cards (no PayPal account required), and other reliable payment gateways.
✔ Secure Transaction: All payments are encrypted for your protection.

Step 3: Order Confirmation

Once payment is complete, you will receive an order confirmation email with all the details. Please review the information carefully.

✔ If you need to modify a customized order, contact us within 12 hours of placing the order.
✔ If you do not receive a confirmation email, check your spam/junk folder and ensure our email (support@spicyshe.com) is not blocked.

Step 4: Manufacturing Begins

The production process begins once your order is confirmed. This usually takes 3-5 weeks, depending on the doll’s brand and material.

✔ Production Timeline: Some brands or materials may require additional time.
✔ Expedited Production: If you need the doll sooner, let us know—we may be able to fast-track the process.
✔ Holiday Delays: Production times may be extended during major holidays (New Year, Christmas, National Holidays, Chinese Spring Festival, etc.).
✔ In-Stock Dolls: If you choose a ready-made doll, no production is needed. We will ship within 2-5 business days.

Step 5: Factory Photos & Final Confirmation

Before shipping, we will send you factory images of your doll via email for final approval.

✔ Review All Details: Ensure everything matches your expectations before packing.
✔ Request Changes (if needed): Any modifications must be requested before shipping.
✔ In-Stock Dolls: Factory images are not available for in-stock dolls as they are already packaged. Instead, you can view sample photos on our website or request similar configuration images post-purchase.

If you do not receive our email, check your spam folder or contact us via Live Chat.

Step 6: Shipping & Tracking

Once approved, we carefully package and ship your doll via FedEx or UPS.

✔ Tracking Number: Provided within 2-4 days after shipment.
✔ Delivery Preferences: If you need to delay delivery or arrange pick-up at a FedEx/UPS Center, inform us before shipment.
✔ Shipping Time: Depends on location—Canada, Australia, and EU deliveries may take longer. We appreciate your patience.

Step 7: Delivery & Inspection

Keep an eye on your tracking number and be ready for delivery.

✔ Check the Package Condition: If the outer box appears damaged, take photos/videos of the shipping label and packaging before opening.
✔ Unboxing Video: If damage is found upon unpacking, provide a video as evidence to support your claim.
✔ Resolution Options: Depending on the damage, we may provide repair guidance, send a replacement, or offer a refund.

Step 8: Leave a Review & Share Your Experience

Your feedback is invaluable! After receiving your doll, we will send you a review request.

✔ Share Your Experience: We appreciate honest reviews and insights from our customers.
✔ Photo Reviews: Feel free to share images of your doll (optional) and showcase your purchase!
✔ Five-Star Satisfaction: We strive for excellence and would love to hear about your positive experience.

Thank you for choosing SPICYSHE! We are committed to delivering a top-tier shopping experience and ensuring your complete satisfaction. If you have any questions at any stage of the process, do not hesitate to contact our support team. Enjoy your journey with SPICYSHE!